Support and everything else
Email teralabsx@gmail.com — we reply within 24–48 hours, usually faster. Write from the email on your Tera Studio account so we can find you quickly.
Billing and refunds
For anything about a charge, include the payment ID from your receipt email if you have it. Our Refund & Cancellation Policy explains what to expect — first purchases carry a 7-day no-questions refund.
Privacy requests
To access, export, or delete your data (including voice models), email us with the subject “Privacy request”. Details of what we hold are in the Privacy Policy. We respond within 30 days.
Consent and takedown reports
If you believe a voice was cloned without the owner’s consent, email us with the subject “Consent report” and any links or details you have. Consent-first is the core rule of this product — reports are reviewed with priority and violating accounts are terminated.